Data Center Technician Level 2 - Graveyard Shift

About the role

The Data Center Technician II (L2) supports the deployment, maintenance, troubleshooting, and repair of server, storage, network, and infrastructure equipment within the data center. This role serves as a primary technical resource during overnight operations, independently handling hardware installations, break/fix activities, diagnostics, and operational support to ensure maximum uptime and reliability of critical systems.

Responsibilities

• Unbox, stage, and prepare equipment for deployment.
• Rack and stack servers, storage systems, network devices, and supporting infrastructure.
• Install, route, and manage fiber and copper cabling according to data center standards.
• Label and document equipment, power connections, and cable runs.
• Support server migrations, rack builds, and infrastructure expansion projects.
• Perform routine inspections and preventative maintenance activities.
• Execute hardware upgrades including memory, CPUs, storage drives, NICs, power supplies, and GPUs.
• Support equipment decommissioning and disposal processes.
• Troubleshoot server, storage, and hardware failures.
• Diagnose and resolve boot failures, hardware alerts, connectivity issues, and performance concerns.
• Perform component replacements and system recovery activities.
• Escalate complex technical issues to engineering teams or vendors when necessary.
• Participate in root cause analysis and corrective action efforts.
• Monitor data center infrastructure and respond to operational alerts.
• Conduct daily walkthroughs to inspect equipment and identify issues.
• Support power, cooling, and environmental monitoring activities.
• Ensure compliance with safety, security, and operational standards.
• Maintain accurate records in ticketing and asset management systems.
• Document troubleshooting activities, installations, and maintenance performed.
• Update inventory records and track hardware movements.
• Follow change management and operational procedures.
• Provide technical guidance and support to L1 Data Center Technicians.
• Aid in onboarding and training of new team members.
• Collaborate with engineering, network, systems, and project teams to complete operational objectives.

Requirements

• 2+ years of experience in a data center, IT operations, hardware support, or related technical environment.
• Experience performing server hardware installations, maintenance, and troubleshooting.
• Strong understanding of rack-and-stack operations and structured cabling.
• Experience with ticket management, asset tracking, and change management processes.
• Ability to troubleshoot hardware issues independently with limited supervision.
• Strong organizational, communication, and documentation skills.
• Ability to work overnight shifts in a production data center environment.

Preferred Qualifications

• Experience with Dell, HPE, Supermicro, Lenovo, or Cisco server platforms.
• Experience supporting GPU-based infrastructure and high-performance computing environments.
• Familiarity with Linux and Windows Server operating systems.
• Experience using iDRAC, iLO, IPMI, and other remote management tools.
• Knowledge of storage systems and network hardware.
• CompTIA A+, Network+, Server+, or equivalent certifications.

Skills

• Server Hardware Diagnostics
• Hardware Break/Fix
• Rack & Stack Deployments
• Fiber and Copper Cabling
• Asset Management
• Inventory Tracking
• Ticketing Systems
• Remote Management Tools
• Linux & Windows Fundamentals
• Change Management Processes

Physical Requirements

• Ability to lift, carry, and install equipment weighing up to 50 pounds.
• Ability to stand, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to perform repetitive deployment, cabling, and hardware installation tasks.
• Comfortable working overnight shifts in a production data center environment.

Desired Attributes

• Strong troubleshooting and analytical skills.
• Ability to work independently during overnight operations.
• Excellent attention to detail and commitment to quality.
• Strong sense of ownership and accountability.
• Ability to prioritize tasks in a fast-paced environment.
• Team-oriented mindset with a willingness to mentor and support others.