Data Center Technician, LAX - DCO

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting data centers and the servers, storage, networking, power, and cooling equipment that keep the cloud running. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost. The team values bold ideas, ownership, and an inclusive culture that empowers you to see ideas through to completion.

Responsibilities

• Perform server rack installations and hardware break‑fix on various components.
• Troubleshoot network issues and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties and scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.
• Take ownership of technical issues, engage other teams when needed to drive resolution.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work that includes days, nights, weekends, and holidays; participate in primary responder rotation requiring evening, weekend, holiday, and/or night work.
• Travel frequently to El Segundo, Los Angeles, Irvine, and other LAX regional sites; traveling within and outside of the regional work area is required.