Data Center Technician L3

About the role

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Data Center Technician III (L3) is a senior technical operations role responsible for maintaining, troubleshooting, and supporting critical data center infrastructure. This position serves as an escalation point for complex hardware, network, and infrastructure issues while ensuring maximum uptime, operational excellence, and adherence to established standards and procedures. The L3 technician mentors junior staff, leads technical projects, and collaborates with engineering, facilities, networking, and program management teams.

Responsibilities

• Data Center Operations
  • Install, configure, troubleshoot, and decommission servers, storage systems, network devices, and related hardware.
  • Perform advanced diagnostics and root cause analysis on hardware and infrastructure failures.
  • Lead break/fix activities for critical incidents and coordinate resolution efforts with vendors and engineering teams.
  • Execute rack-and-stack deployments, cable management, and infrastructure upgrades.
  • Perform firmware updates, hardware refreshes, and lifecycle management activities.
  • Maintain accurate asset management, inventory, and documentation records.
• Infrastructure Support
  • Monitor and support data center environmental systems including power, cooling, and physical security.
  • Support structured cabling standards for copper and fiber infrastructure.
  • Assist with capacity planning, equipment deployment, and site expansion activities.
  • Validate power utilization, rack elevations, and hardware placement according to engineering standards.
• Incident & Problem Management
  • Serve as the technical escalation point for L1 and L2 technicians.
  • Lead troubleshooting efforts during production-impacting incidents.
  • Perform root cause investigations and contribute to post-incident reviews.
  • Develop preventive measures to reduce recurring operational issues.
• Project Execution
  • Lead small to medium-scale deployment,