Data Center Technician L2- (2 roles open)
Milestone Technologies, Inc. · Hubbard, TX · 3 wk ago
Information TechnologyFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes Company Overview, Job Overview, How You Will Make an Impact (with subsections), Minimum Qualifications, Preferred Qualifications, Physical Requirements, Work Environment, Compensation, etc. Also there is a diversity statement and fraud notice which we should remove (boilerplate). Also we need to remove cookie/navigation/legal/EEO etc. So we need to extract substantive info.
We need to produce sections: maybe About the role (could be Job Overview), Responsibilities (the "How You Will Make an Impact" sections), Requirements (Minimum Qualifications), Qualifications (Preferred Qualifications), Skills (maybe not explicit; could combine), Benefits (none explicit), Pay (Compensation section), Schedule (maybe not explicit). There's no explicit benefits or schedule. So we should not create those sections if no content.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. The job title is Data Center Technician L2. Not to put as heading.
We need to preserve all substantive information. So we need to include company overview? Possibly under About the role? Or maybe we could have a section About the role containing the Job Overview and Company Overview? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which headings to include based on content.
We have content: Company Overview (describes Milestone). Job Overview (describes role). How You Will Make an Impact (detailed responsibilities). Minimum Qualifications. Preferred Qualifications. Physical Requirements. Work Environment. Compensation. Diversity statement (boilerplate to remove). Fraud notice (remove). So we can map:
- About the role: could combine Company Overview and Job Overview? Or maybe separate: About the role (company overview) and Responsibilities (How You Will Make an Impact). But we need to avoid thin sections. Let's think.
We could have:
About the role
with paragraph(s) containing Company Overview and Job Overview combined.
Responsibilities
with - for each duty bullet from How You Will Make an Impact (the subsections). We need to preserve all details; we can list each bullet as
- with the text.
Requirements
for Minimum Qualifications (maybe as - ).
Qualifications
for Preferred Qualifications (as - ).
Skills
maybe not needed; we could omit if no specific skills section. But there are skills implied in qualifications. Could combine? The instruction says prefer a few substantive sections over many thin ones. So we could omit Skills if not explicit.
Pay
for Compensation section.
Schedule
maybe not present; we have no schedule info, so omit.
We also have Physical Requirements and Work Environment. Those could be part of Requirements or maybe a separate section like Working Conditions. But not in the list of allowed headings. The allowed headings are only those listed; we should not create other headings. So we need to fit Physical Requirements and Work Environment into existing allowed headings. Perhaps we can put them under Requirements (as additional items) or Qualifications. But they are not qualifications; they are physical demands and work environment. Could be placed under Requirements as additional bullet points. Or we could create a section "Requirements" that includes both minimum qualifications and physical requirements. That's okay.
Similarly, Work Environment could be placed under About the role or Responsibilities? Maybe under About the role as a paragraph.
We need to preserve all substantive info, so we must include Physical Requirements and Work Environment somewhere.
Let's structure:
About the role
Company overview paragraph(s) + Job overview paragraph.
Responsibilities
- ... each duty bullet from How You Will Make an Impact (including sub-bullets? We'll flatten). We need to keep all details; we can combine sub-bullets into each
- as a sentence.
We have many responsibilities grouped under headings: Hardware Deployment & Integration, Hardware Maintenance & Break-Fix, Asset & Inventory Management, Operational Support, Network & Cabling Support, Documentation & Quality Assurance, Safety, Security & Compliance, Team Collaboration.
We can create
- for each bullet under those headings. Might be many but okay.
Requirements
- Minimum qualifications bullets
- Physical requirements bullets
Qualifications
- Preferred qualifications bullets
Pay
Compensation paragraph.
We must not include boilerplate like diversity statement, fraud notice, EEO, etc.
Now we need to extract the exact text.
Let's copy relevant sections.
Company Overview:
"Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed."
Job Overview:
"The Data Center Technician L2 performs intermediate-level deployment, hardware maintenance, diagnostics, asset management, and operational support activities within production and non-production data center environments. This role is responsible for executing customer-directed procedures supporting AI infrastructure, accelerator platforms, server hardware, networking equipment, and associated operational systems. The Data Center Technician L2 serves as an independent technical resource capable of performing hardware installations, break-fix activities, inventory management, structured cabling, and operational readiness tasks with minimal supervision. The role requires strong attention to detail, procedural discipline, technical aptitude, and the ability to execute work safely within mission-critical environments. This position plays a key role in maintaining operational reliability, deployment quality, and service delivery performance across hyperscale and high-performance computing environments."
Now responsibilities: Under "How You Will Make an Impact" with subheadings.
We need to extract each bullet.
Let's list them:
Hardware Deployment & Integration
- Install, rack, cable, and deploy servers, storage systems, accelerator platforms, and networking equipment.
- Execute hardware deployment activities according to approved floor plans, rack elevations, and customer deployment standards.
- Perform structured copper and fiber cabling installation, routing, labeling, and validation.
- Support equipment commissioning, operational readiness, and deployment acceptance testing activities.
- Verify installation quality through physical audits and deployment inspections.
Hardware Maintenance & Break-Fix
- Perform customer-directed hardware diagnostics and repair procedures.
- Execute FRU (Field Replaceable Unit) replacements on servers, networking equipment, and accelerator platforms.
- Troubleshoot hardware failures using established operating procedures and diagnostic tools.
- Support RMA activities, including failed component identification, replacement, documentation, and chain-of-custody tracking.
- Perform return-to-service validation testing following maintenance activities.
Asset & Inventory Management
- Maintain accurate inventory records for servers, networking equipment, accelerators, spare parts, and customer-owned assets.
- Perform inventory audits, cycle counts, and reconciliation activities.
- Track serialized assets throughout deployment, operational, and decommissioning lifecycles.
- Assist with spare parts management and replenishment activities.
- Ensure proper documentation of all equipment movements and asset transactions.
Operational Support
- Monitor operational conditions and identify infrastructure issues requiring escalation.
- Perform smart hands activities under customer direction, including equipment reseats, cable tracing, hardware swaps, console access, and physical inspections.
- Support equipment moves, additions, changes, and decommissioning activities.
- Assist with operational readiness reviews and maintenance planning activities.
- Participate in shift turnover processes and communicate operational concerns effectively.
Network & Cabling Support
- Support fiber and copper infrastructure deployments.
- Install and replace optics, cables, and networking hardware.
- Perform cable tracing, labeling verification, and connectivity validation.
- Assist with OOB (Out-of-Band) and console infrastructure support activities.
- Execute physical-layer network tasks under customer engineering direction.
Documentation & Quality Assurance
- Maintain accurate records of all completed work activities.
- Update inventory systems, ticketing platforms, deployment records, and operational documentation.
- Support creation and validation of as-built documentation.
- Verify compliance with customer deployment, labeling, and quality standards.
- Ensure all work activities are accurately documented and auditable.
Safety, Security & Compliance
- Adhere to all site security, access control, and operational procedures.
- Follow Environmental Health & Safety (EHS) policies and safe work practices.
- Participate in required safety training and compliance programs.
- Maintain awareness of operational risks and escalate concerns appropriately.
- Support audit readiness and compliance initiatives.
Team Collaboration
- Collaborate with Data Center Technicians, Network Technicians, Facilities personnel, Security teams, and site leadership.
- Provide guidance and support to entry-level technicians.
- Assist with onboarding and training activities.
- Contribute to continuous improvement initiatives and operational excellence programs.
- Demonstrate professionalism and customer-focused communication at all times.
Now Minimum Qualifications:
- High school diploma, GED, or equivalent experience.
- 2–4 years of experience supporting data center operations, hardware deployment, or infrastructure support environments.
- Experience installing and maintaining server, storage, and networking hardware.
- Ability to execute detailed technical procedures with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Experience working with ticketing systems, inventory systems, and operational documentation.
Preferred Qualifications:
- Experience supporting hyperscale, cloud, AI, HPC, or enterprise data center environments.
- Familiarity with GPU, accelerator, or high-density compute infrastructure.
- Experience performing hardware diagnostics and component replacement activities.
- Knowledge of structured cabling standards and fiber optic infrastructure.
- Familiarity with asset management and inventory control processes.
- Experience supporting 24x7 operational environments.
- Basic understanding of networking concepts, OOB infrastructure, and console connectivity.
- Vendor certifications or data center certifications are a plus.
Physical Requirements:
- Ability to safely lift, push, pull, and move items weighing up to 50 pounds.
- Walk, squat, and climb for extended periods of time.
- Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.
- Travel required up to 25%.
- Valid REAL ID or other federally accepted identification for U.S. travel.
- Reliable transportation for moving between locations on campus.
- Ability to work overtime and/or weekends if necessary.
- Ability to use power and non-power hand tools.
- Ability to work comfortably in a loud, noisy environment.
- Ability to wear appropriate PPE as required.
Work Environment:
"This position operates within a mission-critical data center environment supporting advanced AI and accelerated computing infrastructure. Work includes deployment, maintenance,
for prose. We must not repeat job title as heading. The job title is Data Center Technician L2. Not to put as heading. We need to preserve all substantive information. So we need to include company overview? Possibly under About the role? Or maybe we could have a section About the role containing the Job Overview and Company Overview? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which headings to include based on content.
We have content: Company Overview (describes Milestone). Job Overview (describes role). How You Will Make an Impact (detailed responsibilities). Minimum Qualifications. Preferred Qualifications. Physical Requirements. Work Environment. Compensation. Diversity statement (boilerplate to remove). Fraud notice (remove). So we can map:
- About the role: could combine Company Overview and Job Overview? Or maybe separate: About the role (company overview) and Responsibilities (How You Will Make an Impact). But we need to avoid thin sections. Let's think.
We could have:
About the role
with paragraph(s) containing Company Overview and Job Overview combined.
Responsibilities
with - for each duty bullet from How You Will Make an Impact (the subsections). We need to preserve all details; we can list each bullet as
- with the text.
Requirements
for Minimum Qualifications (maybe as - ).
Qualifications
for Preferred Qualifications (as - ).
Skills
maybe not needed; we could omit if no specific skills section. But there are skills implied in qualifications. Could combine? The instruction says prefer a few substantive sections over many thin ones. So we could omit Skills if not explicit.
Pay
for Compensation section.
Schedule
maybe not present; we have no schedule info, so omit.
We also have Physical Requirements and Work Environment. Those could be part of Requirements or maybe a separate section like Working Conditions. But not in the list of allowed headings. The allowed headings are only those listed; we should not create other headings. So we need to fit Physical Requirements and Work Environment into existing allowed headings. Perhaps we can put them under Requirements (as additional items) or Qualifications. But they are not qualifications; they are physical demands and work environment. Could be placed under Requirements as additional bullet points. Or we could create a section "Requirements" that includes both minimum qualifications and physical requirements. That's okay.
Similarly, Work Environment could be placed under About the role or Responsibilities? Maybe under About the role as a paragraph.
We need to preserve all substantive info, so we must include Physical Requirements and Work Environment somewhere.
Let's structure:
About the role
Company overview paragraph(s) + Job overview paragraph.
Responsibilities
- ... each duty bullet from How You Will Make an Impact (including sub-bullets? We'll flatten). We need to keep all details; we can combine sub-bullets into each
- as a sentence.
We have many responsibilities grouped under headings: Hardware Deployment & Integration, Hardware Maintenance & Break-Fix, Asset & Inventory Management, Operational Support, Network & Cabling Support, Documentation & Quality Assurance, Safety, Security & Compliance, Team Collaboration.
We can create
- for each bullet under those headings. Might be many but okay.
Requirements
- Minimum qualifications bullets
- Physical requirements bullets
Qualifications
- Preferred qualifications bullets
Pay
Compensation paragraph.
We must not include boilerplate like diversity statement, fraud notice, EEO, etc.
Now we need to extract the exact text.
Let's copy relevant sections.
Company Overview:
"Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed."
Job Overview:
"The Data Center Technician L2 performs intermediate-level deployment, hardware maintenance, diagnostics, asset management, and operational support activities within production and non-production data center environments. This role is responsible for executing customer-directed procedures supporting AI infrastructure, accelerator platforms, server hardware, networking equipment, and associated operational systems. The Data Center Technician L2 serves as an independent technical resource capable of performing hardware installations, break-fix activities, inventory management, structured cabling, and operational readiness tasks with minimal supervision. The role requires strong attention to detail, procedural discipline, technical aptitude, and the ability to execute work safely within mission-critical environments. This position plays a key role in maintaining operational reliability, deployment quality, and service delivery performance across hyperscale and high-performance computing environments."
Now responsibilities: Under "How You Will Make an Impact" with subheadings.
We need to extract each bullet.
Let's list them:
Hardware Deployment & Integration
- Install, rack, cable, and deploy servers, storage systems, accelerator platforms, and networking equipment.
- Execute hardware deployment activities according to approved floor plans, rack elevations, and customer deployment standards.
- Perform structured copper and fiber cabling installation, routing, labeling, and validation.
- Support equipment commissioning, operational readiness, and deployment acceptance testing activities.
- Verify installation quality through physical audits and deployment inspections.
Hardware Maintenance & Break-Fix
- Perform customer-directed hardware diagnostics and repair procedures.
- Execute FRU (Field Replaceable Unit) replacements on servers, networking equipment, and accelerator platforms.
- Troubleshoot hardware failures using established operating procedures and diagnostic tools.
- Support RMA activities, including failed component identification, replacement, documentation, and chain-of-custody tracking.
- Perform return-to-service validation testing following maintenance activities.
Asset & Inventory Management
- Maintain accurate inventory records for servers, networking equipment, accelerators, spare parts, and customer-owned assets.
- Perform inventory audits, cycle counts, and reconciliation activities.
- Track serialized assets throughout deployment, operational, and decommissioning lifecycles.
- Assist with spare parts management and replenishment activities.
- Ensure proper documentation of all equipment movements and asset transactions.
Operational Support
- Monitor operational conditions and identify infrastructure issues requiring escalation.
- Perform smart hands activities under customer direction, including equipment reseats, cable tracing, hardware swaps, console access, and physical inspections.
- Support equipment moves, additions, changes, and decommissioning activities.
- Assist with operational readiness reviews and maintenance planning activities.
- Participate in shift turnover processes and communicate operational concerns effectively.
Network & Cabling Support
- Support fiber and copper infrastructure deployments.
- Install and replace optics, cables, and networking hardware.
- Perform cable tracing, labeling verification, and connectivity validation.
- Assist with OOB (Out-of-Band) and console infrastructure support activities.
- Execute physical-layer network tasks under customer engineering direction.
Documentation & Quality Assurance
- Maintain accurate records of all completed work activities.
- Update inventory systems, ticketing platforms, deployment records, and operational documentation.
- Support creation and validation of as-built documentation.
- Verify compliance with customer deployment, labeling, and quality standards.
- Ensure all work activities are accurately documented and auditable.
Safety, Security & Compliance
- Adhere to all site security, access control, and operational procedures.
- Follow Environmental Health & Safety (EHS) policies and safe work practices.
- Participate in required safety training and compliance programs.
- Maintain awareness of operational risks and escalate concerns appropriately.
- Support audit readiness and compliance initiatives.
Team Collaboration
- Collaborate with Data Center Technicians, Network Technicians, Facilities personnel, Security teams, and site leadership.
- Provide guidance and support to entry-level technicians.
- Assist with onboarding and training activities.
- Contribute to continuous improvement initiatives and operational excellence programs.
- Demonstrate professionalism and customer-focused communication at all times.
Now Minimum Qualifications:
- High school diploma, GED, or equivalent experience.
- 2–4 years of experience supporting data center operations, hardware deployment, or infrastructure support environments.
- Experience installing and maintaining server, storage, and networking hardware.
- Ability to execute detailed technical procedures with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Experience working with ticketing systems, inventory systems, and operational documentation.
Preferred Qualifications:
- Experience supporting hyperscale, cloud, AI, HPC, or enterprise data center environments.
- Familiarity with GPU, accelerator, or high-density compute infrastructure.
- Experience performing hardware diagnostics and component replacement activities.
- Knowledge of structured cabling standards and fiber optic infrastructure.
- Familiarity with asset management and inventory control processes.
- Experience supporting 24x7 operational environments.
- Basic understanding of networking concepts, OOB infrastructure, and console connectivity.
- Vendor certifications or data center certifications are a plus.
Physical Requirements:
- Ability to safely lift, push, pull, and move items weighing up to 50 pounds.
- Walk, squat, and climb for extended periods of time.
- Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.
- Travel required up to 25%.
- Valid REAL ID or other federally accepted identification for U.S. travel.
- Reliable transportation for moving between locations on campus.
- Ability to work overtime and/or weekends if necessary.
- Ability to use power and non-power hand tools.
- Ability to work comfortably in a loud, noisy environment.
- Ability to wear appropriate PPE as required.
Work Environment:
"This position operates within a mission-critical data center environment supporting advanced AI and accelerated computing infrastructure. Work includes deployment, maintenance,
Requirements
for Minimum Qualifications (maybe as- ).
Qualifications
for Preferred Qualifications (as- ).
Skills
maybe not needed; we could omit if no specific skills section. But there are skills implied in qualifications. Could combine? The instruction says prefer a few substantive sections over many thin ones. So we could omit Skills if not explicit.Pay
for Compensation section.Schedule
maybe not present; we have no schedule info, so omit. We also have Physical Requirements and Work Environment. Those could be part of Requirements or maybe a separate section like Working Conditions. But not in the list of allowed headings. The allowed headings are only those listed; we should not create other headings. So we need to fit Physical Requirements and Work Environment into existing allowed headings. Perhaps we can put them under Requirements (as additional items) or Qualifications. But they are not qualifications; they are physical demands and work environment. Could be placed under Requirements as additional bullet points. Or we could create a section "Requirements" that includes both minimum qualifications and physical requirements. That's okay. Similarly, Work Environment could be placed under About the role or Responsibilities? Maybe under About the role as a paragraph. We need to preserve all substantive info, so we must include Physical Requirements and Work Environment somewhere. Let's structure:About the role
Company overview paragraph(s) + Job overview paragraph.
Responsibilities
- ... each duty bullet from How You Will Make an Impact (including sub-bullets? We'll flatten). We need to keep all details; we can combine sub-bullets into each
- as a sentence. We have many responsibilities grouped under headings: Hardware Deployment & Integration, Hardware Maintenance & Break-Fix, Asset & Inventory Management, Operational Support, Network & Cabling Support, Documentation & Quality Assurance, Safety, Security & Compliance, Team Collaboration. We can create
- for each bullet under those headings. Might be many but okay.
Requirements
- Minimum qualifications bullets
- Physical requirements bullets
Qualifications
- Preferred qualifications bullets
Pay
Compensation paragraph.
We must not include boilerplate like diversity statement, fraud notice, EEO, etc. Now we need to extract the exact text. Let's copy relevant sections. Company Overview: "Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed." Job Overview: "The Data Center Technician L2 performs intermediate-level deployment, hardware maintenance, diagnostics, asset management, and operational support activities within production and non-production data center environments. This role is responsible for executing customer-directed procedures supporting AI infrastructure, accelerator platforms, server hardware, networking equipment, and associated operational systems. The Data Center Technician L2 serves as an independent technical resource capable of performing hardware installations, break-fix activities, inventory management, structured cabling, and operational readiness tasks with minimal supervision. The role requires strong attention to detail, procedural discipline, technical aptitude, and the ability to execute work safely within mission-critical environments. This position plays a key role in maintaining operational reliability, deployment quality, and service delivery performance across hyperscale and high-performance computing environments." Now responsibilities: Under "How You Will Make an Impact" with subheadings. We need to extract each bullet. Let's list them: Hardware Deployment & Integration - Install, rack, cable, and deploy servers, storage systems, accelerator platforms, and networking equipment. - Execute hardware deployment activities according to approved floor plans, rack elevations, and customer deployment standards. - Perform structured copper and fiber cabling installation, routing, labeling, and validation. - Support equipment commissioning, operational readiness, and deployment acceptance testing activities. - Verify installation quality through physical audits and deployment inspections. Hardware Maintenance & Break-Fix - Perform customer-directed hardware diagnostics and repair procedures. - Execute FRU (Field Replaceable Unit) replacements on servers, networking equipment, and accelerator platforms. - Troubleshoot hardware failures using established operating procedures and diagnostic tools. - Support RMA activities, including failed component identification, replacement, documentation, and chain-of-custody tracking. - Perform return-to-service validation testing following maintenance activities. Asset & Inventory Management - Maintain accurate inventory records for servers, networking equipment, accelerators, spare parts, and customer-owned assets. - Perform inventory audits, cycle counts, and reconciliation activities. - Track serialized assets throughout deployment, operational, and decommissioning lifecycles. - Assist with spare parts management and replenishment activities. - Ensure proper documentation of all equipment movements and asset transactions. Operational Support - Monitor operational conditions and identify infrastructure issues requiring escalation. - Perform smart hands activities under customer direction, including equipment reseats, cable tracing, hardware swaps, console access, and physical inspections. - Support equipment moves, additions, changes, and decommissioning activities. - Assist with operational readiness reviews and maintenance planning activities. - Participate in shift turnover processes and communicate operational concerns effectively. Network & Cabling Support - Support fiber and copper infrastructure deployments. - Install and replace optics, cables, and networking hardware. - Perform cable tracing, labeling verification, and connectivity validation. - Assist with OOB (Out-of-Band) and console infrastructure support activities. - Execute physical-layer network tasks under customer engineering direction. Documentation & Quality Assurance - Maintain accurate records of all completed work activities. - Update inventory systems, ticketing platforms, deployment records, and operational documentation. - Support creation and validation of as-built documentation. - Verify compliance with customer deployment, labeling, and quality standards. - Ensure all work activities are accurately documented and auditable. Safety, Security & Compliance - Adhere to all site security, access control, and operational procedures. - Follow Environmental Health & Safety (EHS) policies and safe work practices. - Participate in required safety training and compliance programs. - Maintain awareness of operational risks and escalate concerns appropriately. - Support audit readiness and compliance initiatives. Team Collaboration - Collaborate with Data Center Technicians, Network Technicians, Facilities personnel, Security teams, and site leadership. - Provide guidance and support to entry-level technicians. - Assist with onboarding and training activities. - Contribute to continuous improvement initiatives and operational excellence programs. - Demonstrate professionalism and customer-focused communication at all times. Now Minimum Qualifications: - High school diploma, GED, or equivalent experience. - 2–4 years of experience supporting data center operations, hardware deployment, or infrastructure support environments. - Experience installing and maintaining server, storage, and networking hardware. - Ability to execute detailed technical procedures with minimal supervision. - Strong troubleshooting and problem-solving skills. - Experience working with ticketing systems, inventory systems, and operational documentation. Preferred Qualifications: - Experience supporting hyperscale, cloud, AI, HPC, or enterprise data center environments. - Familiarity with GPU, accelerator, or high-density compute infrastructure. - Experience performing hardware diagnostics and component replacement activities. - Knowledge of structured cabling standards and fiber optic infrastructure. - Familiarity with asset management and inventory control processes. - Experience supporting 24x7 operational environments. - Basic understanding of networking concepts, OOB infrastructure, and console connectivity. - Vendor certifications or data center certifications are a plus. Physical Requirements: - Ability to safely lift, push, pull, and move items weighing up to 50 pounds. - Walk, squat, and climb for extended periods of time. - Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times. - Travel required up to 25%. - Valid REAL ID or other federally accepted identification for U.S. travel. - Reliable transportation for moving between locations on campus. - Ability to work overtime and/or weekends if necessary. - Ability to use power and non-power hand tools. - Ability to work comfortably in a loud, noisy environment. - Ability to wear appropriate PPE as required. Work Environment: "This position operates within a mission-critical data center environment supporting advanced AI and accelerated computing infrastructure. Work includes deployment, maintenance,
- ).