Data Center Technician III

Daily Job Duties

• Hardware installation & decommission of enterprise servers and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Maintenance of DC environments using monitoring tools.
• Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and creation/modification of standard operating procedures (SOPs).
• Decommission life cycle of data center hardware.
• Inventory process, ordering replacement parts and returning failed parts as required.
• Structured cabling, labeling and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, troubleshooting and repair.
• Completion of small projects independently and coordination of larger local projects with manager.

Responsibilities

• Show professionalism in daily data center routine activities for a shift in a 24/7/365 working environment.
• Be flexible to work multiple shift schedules.
• Avoid lateness and provide proper handover reports after shift to the next team member(s).
• Receive/ship data center equipment as needed.
• Install, remove, troubleshoot hardware in data center racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on-site for emergencies.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Operate within Service Level Agreements (SLA) on tickets assigned to you in your space.

Requirements

• Knowledge of server/storage/network hardware.
• Excellent time management skills.
• Diligent with excellent organizational skills.
• Great teamwork skills.
• Strong curiosity about learning new DC concepts.
• Conscientious and trustworthy.
• Process-oriented.
• Able to lift 75 lbs.
• Strong presentation and written communication skills.

Required Skills

• 2+ years working in an IT environment.
• Troubleshooting experience on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving and shipping server parts.
• Ability to prioritize work based on business needs and urgency.
• Ability to communicate and write effectively in both verbal and written communication mediums.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience advancing issues to senior onsite staff and management as needed.
• IT Hardware Concepts knowledge: RAID, SAN, X86 Architecture, Linux/Unix, Boot Process, GRUB/LILO, File Systems, Network Device configuration, Directory Structure.

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2+ Years of Data Center Experience.
• Linux administration knowledge/Ability to run Linux commands.
• Data center networking knowledge.
• Experience in Data Center Infrastructure projects.
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Sun servers is nice to have but not required.