Data Center Technician III

About the role

The Data Center Technician III role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A strong understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Key responsibilities

• Lead and mentor DCT I and II team members by training on Technical Operations best practices, auditing procedures, ticket analysis, communication standards, and provisioning workflows.
• Serve as a trusted peer resource, providing guidance across operational tasks, documentation, and escalation paths.
• Own project-level responsibilities, including resource allocation, task delegation, and deadline setting for provisioning and maintenance efforts.
• Participate in hiring and onboarding, offering feedback during interviews and documenting candidate evaluations.
• Train peers on reporting and monitoring, including customer-specific reports, badge/access group audits, and facilities documentation (Power, OpsDB, ServiceNow, Access Logs, Security Desk).
• Take ownership of access control systems, troubleshooting badge issues, ensuring compliance, and maintaining monitoring protocols.
• Lead site safety efforts, training others on walkthrough procedures and emergency readiness, including Go-Team coordination.
• Demonstrate advanced alert response capabilities, articulating observed conditions, answering complex questions from DCM/CIE, and providing possible solutions for remediation.
• Understand and interpret critical infrastructure systems, including one-line diagrams, fire suppression, and cooling systems; confidently communicate impact and response procedures.
• Validate and translate complex instructions for Remote Hands tasks, ensuring alignment with customer environments and resolving discrepancies.
• Perform maintenance and PRJTASK requests independently, with full ownership of execution and quality.
• Model professionalism and operational excellence, consistently reinforcing standards and supporting team development.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required qualifications

• Experience in a 24/7 production environment
• Strong critical thinking skills
• Proficient understanding of Windows and Microsoft operating systems
• Knowledge of networking like Routing, Subnets, and Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
• Knowledge of data center operations
• Strong attention to detail, making and keeping commitments, and meeting deadlines
• Familiarity with cable standards, such as 568A and B pin-outs
• Excellent verbal and written communications skills
• Proficient understanding of internal platforms and standard backup job troubleshooting
• High school diploma or equivalent
• 3+ years of experience working within an IT or Data Center Support environment

Preferred qualifications

• 4 years of experience working within an IT or Data Center Support environment
• Network+, Security+ or pursuing similar certification

Physical requirements

• Ability to climb ladders and work aloft
• Ability to work in hot and cold temperature environments
• Ability to maneuver pallet jacks
• Ability to lift up to 50 lbs
• Ability to pull and install cabling
• Limited travel may be required

Pay

Hourly salary range offered for this position is estimated to be $27.00 - $29.00. However, the actual pay range depends on each candidate's experience, location, and qualifications. Variable pay: discretionary bonus, based on personal and company performance.

Safety hazards

• Chemical
• Confined Spaces
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Noise
• Temperature Extremes
• Trip/Fall

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program