Data Center Technician III

About the role

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate to report to a site location.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Requirements

• High school or equivalent diploma
• 1+ years of relevant experience in data center operations, IT support, or a similar technical field

Qualifications

• Associate's degree or above, or Network or Security certification
• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting
• Experience managing work and priorities through a ticketing system
• Understanding of in-depth hardware knowledge (e.g., PCIe)

Skills

• Industry-leading technical abilities
• Breadth of knowledge
• Problem-solving skills
• Proactive issue detection and reporting

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Pay

The starting pay for DCO III role is $30.77/hour. Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

This position requires the successful candidate to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.