Data Center Technician III

About the role

AWS is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate to report to a site location.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Requirements

• High school or equivalent diploma
• 1+ years of relevant experience in data center operations, IT support, or a similar technical field

Qualifications

• Associate's degree or above, or Network or Security certification
• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting
• Experience managing work and priorities through a ticketing system
• Understanding of in-depth hardware knowledge (e.g., PCIe)

Skills

Industry-leading technical abilities and demonstrates a breadth of knowledge while driving resolution of technical issues brought by their customer base, engaging other teams when needed to drive resolution.

Benefits

• EAP, Mental Health Support, Medical Advice Line, 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• 27.00 - 48.00 USD hourly

Schedule

This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers.