Data Center Technician IC1

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone supports category-defining enterprise clients and specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our employee-first, performance-based culture fosters collaboration and inclusion, empowering professionals to deliver transformational IT solutions. Through Intelligent Automation and key technology partnerships, Milestone accelerates IT transformation, improving productivity and focusing on business objectives. With more than 3,000 employees serving over 200 companies worldwide, we are revolutionizing the way IT is deployed.

About the role

As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.

Responsibilities

• Gain a solid understanding of the ticket management process and contribute to timely resolution.
• Learn and apply diagnostic methods to troubleshoot data center equipment effectively.
• Accurately pull and manage inventory in accordance with established documented processes.
• Work cross-functionally to maintain accurate inventory systems.
• Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
• Assist with physical tasks, such as moving and racking equipment for special projects.
• Perform hardware/component replacement with the possibility of delving into software in the future.
• Perform additional tasks as directed by management to support operational goals.

Requirements

• High School Diploma or GED.
• A Real ID or other federally accepted identification for U.S. travel.
• Minimum 1 year of general work experience.
• Basic knowledge of or hands-on experience with computer hardware and repair.
• Ability to travel to supported data center locations.
• Quick learner with the ability to adapt to new software and tools.
• Strong professional communication skills, both verbal and written.
• Self-motivated with excellent attention to detail and the ability to work independently.
• Ability to multi-task and manage priorities with minimal supervision.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Qualifications

• At least 1 year of computer hardware repair experience (preferred).
• Associate or bachelor’s degree in a related field, or currently pursuing one (preferred).

Pay

Estimated Pay Range: Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location.

Diversity & Inclusion

At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work. We know that fostering a diverse and inclusive culture—one that champions equity and belonging—is not only the right thing to do but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees.