Data Center Technician I

3-month contract-to-hire position located in Irving, TX (75063). Fully onsite; US Citizens or Green Card holders only due to sponsorship restrictions.

About the role

This entry-level operations position is part of the Data Center Services (DCS) team, which monitors and supports the organization’s enterprise server infrastructure. The role focuses on monitoring and incident response rather than server administration. Technician I’s serve as the first line of support, handling alerts, creating incident tickets, and escalating issues to engineering teams. It is designed to provide exposure to enterprise infrastructure while learning from senior engineers and technicians.

Responsibilities

• Monitor enterprise systems and infrastructure in a 24/7 environment
• Respond to system alerts and incidents
• Follow documented procedures and escalation paths
• Create and manage ServiceNow tickets
• Monitor and respond to operational emails and communications
• Serve as the primary escalation point for infrastructure monitoring events
• Support observability and monitoring initiatives
• Maintain accurate documentation and incident records

Requirements

• 1-2 years of IT or infrastructure operations experience
• Experience in a NOC, Operations Center, or enterprise monitoring environment
• ServiceNow or other enterprise ticketing system experience
• Exposure to enterprise monitoring tools
• Strong attention to detail
• Excellent communication skills
• Ability to follow documented procedures
• Willingness to learn and grow within enterprise infrastructure

Pay

$70,000 per year.

Benefits

• Medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure
• Certification discounts and association perks (e.g., CompTIA, IIBA)
• Dedicated customer service team for benefits and resources
• Access to a certified Career Coach