Data Center Technician IC1
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.
About the role
As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.
Responsibilities
- Gain a solid understanding of the ticket management process and contribute to timely resolution.
- Learn and apply diagnostic methods to troubleshoot data center equipment effectively.
- Accurately pull and manage inventory in accordance with established documented processes.
- Ability to work cross functionally to maintain accurate inventory systems.
- Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
- Assist with physical tasks, such as moving and racking equipment for special projects.
- Perform additional tasks as directed by management to support operational goals.
Requirements
- High School Diploma or GED.
- A Real ID or other federally accepted identification for U.S. travel.
- Minimum 1 year of general work experience.
- Basic knowledge of or hands-on experience with computer hardware and repair.
- Ability to travel to supported data center locations.
- Quick learner with the ability to adapt to new software and tools.
- Strong professional communication skills, both verbal and written.
- Self-motivated with excellent attention to detail and the ability to work independently.
- Ability to multi-task and manage priorities with minimal supervision.
- Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
- Ability to safely lift, push, pull, and move at least 50 pounds.
- Capable of walking long distances throughout the day.
- Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.
Preferred Qualifications
- At least 1 year of computer hardware repair experience.
- Associate or bachelor’s degree in a related field or currently pursuing one.
Benefits
We are committed to creating a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We strive to create a diverse and inclusive culture that champions equity and belonging, which is critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.
Pay
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Estimated Pay Range: [Not specified]
Schedule
[Not specified]