Data Center Technician IC1
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. For over 25 years Milestone has supported category‑defining enterprise clients, delivering solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. With more than 3,000 employees serving over 200 companies worldwide, Milestone focuses on a collaborative, inclusive, employee‑first culture that empowers professionals to deliver short‑term and long‑term value through best‑practice service delivery.
Job Overview
As a Data Center Technician, you will work closely with Data Center Leads to support the installation, troubleshooting, and maintenance of servers, networking equipment, and cabling. This role is critical to ensuring the reliability and performance of our data center operations.
How You Will Make an Impact
- Gain a solid understanding of the ticket management process and contribute to timely resolution.
- Learn and apply diagnostic methods to troubleshoot data‑center equipment effectively.
- Accurately pull and manage inventory in accordance with established documented processes.
- Work cross‑functionally to maintain accurate inventory systems.
- Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components.
- Assist with physical tasks such as moving and racking equipment for special projects.
- Focus on hardware/component replacement with the possibility of expanding into software in the future.
- Perform additional tasks as directed by management to support operational goals.
What You Will Need to Succeed
- High School Diploma or GED.
- A Real ID or other federally accepted identification for U.S. travel.
- Minimum 1 year of general work experience.
- Basic knowledge of or hands‑on experience with computer hardware and repair.
- Ability to travel to supported data‑center locations.
- Quick learner with the ability to adapt to new software and tools.
- Strong professional communication skills, both verbal and written.
- Self‑motivated with excellent attention to detail and the ability to work independently.
- Ability to multi‑task and manage priorities with minimal supervision.
- Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
- Ability to safely lift, push, pull, and move at least 50 pounds.
- Capable of walking long distances throughout the day.
- Willingness to work in environments that may include hot aisles and indoor areas reaching 90 °F+ during certain times of the year.
Preferred Qualifications
- At least 1 year of computer hardware repair experience.
- Associate or bachelor’s degree in a related field, or currently pursuing one.
Compensation
Estimated Pay Range: $21.80 – $24.25 USD. Exact compensation and offers of employment will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
Milestone strives to create a workplace that reflects the communities we serve, where everyone feels empowered to bring their full, authentic selves to work. We believe a diverse and inclusive culture that champions equity and belonging is essential to our success. Milestone Technologies provides equal employment opportunity for all applicants and employees and does not discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other protected category. We also make reasonable accommodations for disabled applicants and employees.