Data Center Technician, Human Resources

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in a noisy environment
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Supporting data centers in various operational stages

Qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Skills

• Ability to work independently and with a team
• Work prioritization, organizational skills, effective communication, and the ability to react quickly
• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment

Benefits

• Traveling within and outside of the regional work area is required
• A day in the life includes taking ownership of technical issues, solving problems at their root, and maintaining service level agreements through proactive issue detection and reporting

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, OR, Boardman - 27.00 - 48.00 USD hourly
• USA, OR, HERMISTON - 27.00 - 48.00 USD hourly
• USA, OR, Hermiston - 27.00 - 48.00 USD hourly
• USA, OR, Umatilla - 27.00 - 48.00 USD hourly

Schedule

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.