Data Center Technician, DCO
for section headings. Use - for any list of duties/requirements/benefits, and
for prose. So we can have multiple lists under a section.
We need to decide which sections to include: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Possibly also "Physical Requirements" could be part of Requirements. "Essential Requirements" also part of Requirements. "Basic Qualifications" and "Preferred Qualifications" go under Qualifications.
We must not repeat job title. No Job ID.
We must remove boilerplate: EEO statement, accommodation link, etc. Also remove "NOTE: Amazon does not sponsor for immigration..."? That's not EEO but it's a note about visa sponsorship; it's substantive (they do not sponsor). Keep it under Requirements maybe.
Also remove "If you have a disability..." etc. That's accommodation boilerplate; remove.
Also remove "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." Remove.
Also remove "Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits." That's a link; maybe keep as part of Benefits? It's a reference; could keep as prose but it's basically a link; maybe we keep it as part of Benefits? It's not essential but it's a link to benefits; could be considered boilerplate? It's a link to benefits page; might be considered generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This link is not exactly boilerplate but it's a reference to benefits page; could be considered navigation? Might be safe to keep as part of Benefits? However, it's not substantive detail about benefits; it's just a link. Might be considered navigation. Safer to omit.
We must preserve ALL substantive information; not invent or summarize away detail. So we need to keep the specifics: relocation stipend, EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Also pay range. Also schedule details.
Let's craft.
HTML fragment:
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Responsibilities
- Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Perform on-call duties and participate in scheduled maintenance and change management activities
- Contribute to documentation and process improvement initiatives based on analysis of operational issues
- Help train and onboard new team members
Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
- Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
- Work in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role
Qualifications
Basic Qualifications
- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Work a flexible schedule including weekends, nights, and holidays
Preferred Qualifications
- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment
Benefits
- Lump sum stipend for eligible candidates who relocate for this position
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- 401(k) matching
Pay
Starting pay: $27.98 - $48.99 USD hourly (final starting pay based on experience, qualifications, and location). Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
for prose. So we can have multiple lists under a section. We need to decide which sections to include: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Possibly also "Physical Requirements" could be part of Requirements. "Essential Requirements" also part of Requirements. "Basic Qualifications" and "Preferred Qualifications" go under Qualifications. We must not repeat job title. No Job ID. We must remove boilerplate: EEO statement, accommodation link, etc. Also remove "NOTE: Amazon does not sponsor for immigration..."? That's not EEO but it's a note about visa sponsorship; it's substantive (they do not sponsor). Keep it under Requirements maybe. Also remove "If you have a disability..." etc. That's accommodation boilerplate; remove. Also remove "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." Remove. Also remove "Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits." That's a link; maybe keep as part of Benefits? It's a reference; could keep as prose but it's basically a link; maybe we keep it as part of Benefits? It's not essential but it's a link to benefits; could be considered boilerplate? It's a link to benefits page; might be considered generic. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This link is not exactly boilerplate but it's a reference to benefits page; could be considered navigation? Might be safe to keep as part of Benefits? However, it's not substantive detail about benefits; it's just a link. Might be considered navigation. Safer to omit. We must preserve ALL substantive information; not invent or summarize away detail. So we need to keep the specifics: relocation stipend, EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Also pay range. Also schedule details. Let's craft. HTML fragment:
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Responsibilities
- Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Perform on-call duties and participate in scheduled maintenance and change management activities
- Contribute to documentation and process improvement initiatives based on analysis of operational issues
- Help train and onboard new team members
Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
- Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
- Work in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role
Qualifications
Basic Qualifications
- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Work a flexible schedule including weekends, nights, and holidays
Preferred Qualifications
- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment
Benefits
- Lump sum stipend for eligible candidates who relocate for this position
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- 401(k) matching
Pay
Starting pay: $27.98 - $48.99 USD hourly (final starting pay based on experience, qualifications, and location). Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.