Data Center Technician, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and collaborate with diverse teams of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety, security, and seemingly infinite capacity at the lowest possible cost.

About the role

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires reporting to a site location and may involve participation in a primary responder rotation, including monitoring data center infrastructure, coordinating incident responses, and partnering with teams to resolve issues impacting service availability. Responsibilities may require evening, weekend, holiday, or night work to ensure global data center reliability. Travel within and outside the regional work area is required, and candidates must have a reliable personal vehicle and valid driver’s license.

Responsibilities

• Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues.
• Respond to operational incidents impacting service availability, escalating as needed.
• Serve as a primary contact for internal and external stakeholders, including engineers, developers, vendors, and contractors.
• Participate in on-call duties, scheduled maintenance, and change management activities.
• Contribute to documentation and process improvements based on operational issue analysis.
• Train and onboard new team members.
• Work in a 24/7 environment, including shift work (days/nights/weekends/holidays).

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped, elevated, or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours daily.
• Safely ascend and descend ladders, stairs, and gangways without limitation.

Qualifications

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school diploma or equivalent.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating under pressure.

Amazon is not able to provide sponsorship for these positions. Candidates must have work authorization without employer intervention. For positions in Oregon (OR) and Ohio (OH), access to the AWS GovCloud region is restricted to U.S. citizens.

Pay

Starting pay for this position ranges from $27.98 to $48.99 USD hourly, based on experience, qualifications, and location.

Benefits

• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• 401(k) matching.
• Additional benefits available from day one of employment. Learn more.

About the Team

AWS is the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing and innovating to support businesses globally. We value diverse experiences and encourage candidates from all backgrounds to apply. Our culture emphasizes work-life balance, inclusion, mentorship, and career growth, with employee-led affinity groups and ongoing learning opportunities to foster professional development.