Data Center Technician , DCC Communities
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
About the role
As a Data Center Technician, you will perform in-depth hardware and network diagnostics followed by physical repair, participate in an on-call rotation, and collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You’ll help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
Responsibilities
- Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
- Respond to operational incidents that impact service availability
- Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Perform on-call duties and participate in scheduled maintenance and change management activities
- Contribute to documentation and process improvement initiatives based on analysis of operational issues
- Help interview, train, and onboard new team members
Physical Requirements
- Lifting and moving material up to 40 pounds each
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in an industrial environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Qualifications
Basic Qualifications
- 2+ years of computer/server hardware troubleshooting experience, or experience in related IT
- 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
Preferred Qualifications
- Knowledge of network design, protocols, and troubleshooting
- Knowledge of Linux/Unix Administration
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
- Experience training and onboarding new team members
Pay
- USA, AZ, Mesa - 30.91 - 54.18 USD hourly
- USA, IN, New Carlisle - 30.91 - 54.18 USD hourly
- USA, MS, Canton - 27.83 - 48.75 USD hourly
- USA, OH, Dublin - 30.91 - 54.18 USD hourly
- USA, OR, Hermiston - 30.91 - 54.18 USD hourly
- USA, PA, Berwick - 30.91 - 54.18 USD hourly
- USA, TX, Garland - 30.91 - 54.18 USD hourly
- USA, VA, Manassas - 30.91 - 54.18 USD hourly
- USA, VA, Sterling - 30.91 - 54.18 USD hourly
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
- Sign-on payments and restricted stock units (RSUs)
A lump sum stipend will be provided to eligible candidates who relocate for this position.