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Data Center Technician, DCC Communities

Amazon Web Services (AWS) · San Antonio, TX · Yesterday
ConsultingFull-time

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

  • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
  • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
  • Performing on-call duties and participating in scheduled maintenance and change management activities.
  • Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
  • Helping to train and onboard new team members.

Requirements

  • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
  • Bending, lifting, stretching, and reaching.
  • Standing and walking for up to 8+ hours a day.
  • Ascending and descending ladders, stairs, and gangways safely and without limitation.
  • Working in a noisy environment.
  • Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
  • Supporting data centers in various operational stages.
  • The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

  • Ability to travel to or commute between data center locations as needed.
  • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Qualifications

  • High school or equivalent diploma.
  • 1+ years of computer/server hardware troubleshooting or related IT experience.
  • Experience managing work and priorities through a ticketing system.
  • Experience working in a Data Center environment.
  • An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
  • Understanding of network design, protocols and layer 1/2 troubleshooting.

Skills

  • Technical troubleshooting skills.
  • Network design and protocol understanding.
  • Proactive issue detection and reporting.

Benefits

  • Amazon Employee Stock Purchase Plan (ESPP).
  • Amazon Leadership Principles.
  • Amazon Wellbeing Program.
  • Amazon Cares.
  • Amazon Flex.
  • Amazon Student.
  • Amazon Pods.
  • Amazon Smarts.
  • Amazon Virtual Events.
  • Amazon Career Choice.
  • Amazon Flex.
  • Amazon Pods.
  • Amazon Smarts.
  • Amazon Virtual Events.
  • Amazon Career Choice.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

  • USA, TX, DALLAS - 27.00 - 48.00 USD hourly
  • USA, TX, SAN ANTONIO - 27.00 - 48.00 USD hourly
  • USA, TX, Texas - 27.00 - 48.00 USD hourly

Schedule

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

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