Data Center Technician, DCC Communities

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Physical requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Basic qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred qualifications

• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment
• An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Additional requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational
• You will be required to work shift work that will include days/nights/weekends/holidays
• You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Pay

USA, AZ, Avondale - 27.00 - 48.00 USD hourly

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.