Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Working in cramped and/or elevated locations.
Bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Supporting 24/7 operations (covering both night and day shifts).
May be assigned to a facility still under development, requiring travel to established locations for training until your designated site becomes fully operational.
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Qualifications
High school or equivalent diploma.
1+ years of computer/server hardware troubleshooting or related IT experience.
Experience managing work and priorities through a ticketing system.
Experience working in a Data Center environment.
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
Understanding of network design, protocols and layer 1/2 troubleshooting.
Skills
Technical troubleshooting skills.
Problem-solving abilities.
Effective communication and collaboration skills.
Ability to work independently and as part of a team.
Benefits
EAP, Mental Health Support, Medical Advice Line.
401(k) matching.
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.