Data Center Technician, DCC Communities

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Taking ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution
• Solving problems at their root and stepping back to understand the broader context
• Maintaining service level agreements through the implementation of proactive issue detection and reporting

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
• Work a flexible schedule including weekends, nights, and holidays
• Reliable personal vehicle and valid driver's license to travel within the regional work area (company transportation will not be provided)

Physical Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Qualifications

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting
• Experience managing work and priorities through a ticketing system
• Understanding of in-depth hardware knowledge (e.g., PCIe)

Pay

• USA, GA, Lithia Springs: $27.98 - $48.99 USD hourly
• USA, IN, New Carlisle: $27.98 - $48.99 USD hourly
• USA, MS, Canton: $25.19 - $44.08 USD hourly
• USA, OH, Dublin: $27.98 - $48.99 USD hourly
• USA, OH, Plain City: $27.98 - $48.99 USD hourly
• USA, OR, Hermiston: $27.98 - $48.99 USD hourly
• USA, PA, Berwick: $27.98 - $48.99 USD hourly
• USA, TX, Garland: $27.98 - $48.99 USD hourly
• USA, VA, Sterling: $27.98 - $48.99 USD hourly

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at Amazon Benefits.

A lump sum stipend will be provided to eligible candidates who relocate for this position.