Data Center Technician - Chester, VA

Overview

We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment onsite in Chester, VA. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting.

Key Responsibilities

• Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware.
• Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.
• Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components.
• Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations.
• Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment.
• Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals.
• Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.

Requirements

• Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.
• Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements.
• Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations.
• Customer Focus: Excellent communication skills with a professional, customer-first approach.
• Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.
• Detail-Oriented: Committed to delivering high-quality work with strong attention to detail.

Preferred Qualifications

• Experience with Nvidia GPUs/NICs
• Basic understanding of networking concepts and troubleshooting
• Ability to read and interpret Linux logs for diagnostics

Nice-to-Have Skills

• Familiarity with the Linux command line (CLI)
• Exposure to RoCE (RDMA over Converged Ethernet) networking

Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
• Vision plan and dental insurance (base dental plan option paid for by PGTEK)
• TRICARE Supplemental Medical Insurance plan
• Life Insurance, Short and Long-Term disability, and Critical Illness insurance (premiums covered by PGTEK)
• Matching 401(k) plan
• Discount on pet insurance through ASPCA Pet Insurance
• Employee Assistance Program (available at no cost)
• Generous PTO and Holidays
• Education Assistance Program (available after 12 months of employment)