Data Center Technician

About the role

The role involves maintaining and optimizing the IT infrastructure within our data center. Responsibilities include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, carrying out physical repairs, and ensuring the smooth operation of critical systems.

Responsibilities

• Supporting the data center’s IT infrastructure by troubleshooting and resolving hardware issues.
• Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
• Installation, upgrading and dismantling of hardware based on operational requests and requirements.
• Managing and maintaining the connectivity of fiber optic cables and patch cords.
• Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
• Processing Return Merchandise Authorizations (RMAs) in compliance with established manuals and procedures.
• Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
• Collaborate with key stakeholders, including (teams, executives).
• Lead and manage (specific workflows, processes, projects).
• Monitor and evaluate progress on (specific projects).

Requirements

• 3+ years of hands-on experience in diagnosing and resolving server hardware issues.
• A solid understanding of data center operations, as well as server and network equipment principles.
• Basic proficiency in the Linux operating system and familiarity with command-line tools.
• Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.
• Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.
• A proactive, responsible and goal-oriented approach to work.

Qualifications

• Valid driving license (an added bonus).

Skills

• Project planning skills.

Benefits

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan: Up to 4% company match with immediate vesting.
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Pay

We offer a competitive rate from $38/hr - 44/hr, based on your experience.

Schedule

This is a shift-based role and may also require occasional travel between data center locations.