Data Center Technician

About the role

MacStadium is the leading managed Mac cloud solution in the world and is headquartered in Atlanta, GA. We offer the only enterprise-class cloud solution for Apple Mac computers, providing critical infrastructure for iOS and macOS developers at leading tech companies, big enterprises, and more. We are seeking a Data Center Technician to join our Las Vegas team to provide a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position works closely with engineering teams performing hardware and system builds, as well as configuring and troubleshooting new or existing infrastructure.

Schedule

This is a position with the hours of 10 am to 6 pm PT, Monday through Friday. This position requires flexibility to help provide additional coverage on an as-needed basis.

Responsibilities

• Assist with the build and install of compute, storage and network infrastructure at the data center.
• Responsible for all aspects of maintaining and operating a world-class data center.
• Complete general system and network configurations for macOS, Windows, VMware and MacStadium proprietary software.
• Troubleshoot and repair infrastructure issues—hands-on diagnostic and repair work including racks, switches and cabling.
• Coordinate with Engineers and Project Managers to complete large new infrastructure build projects.
• Ensure heating and cooling systems are operational and satisfy environmental requirements.
• Maintain inventory counts of all company assets.
• Work directly with customers to provide excellent service while ensuring the expected performance of their infrastructure.
• Record and update documentation of work operations, incident reports, and outages; assist Service Desk Analysts during incidents and by providing backup coverage as needed.
• Participate in Root Cause Analysis of infrastructure failures as required.
• Maintain a positive work environment, encourage healthy organizational morale, and promote safety at all times.

Requirements

• Minimum of 1 year of experience; technical experience within the Information Technology field strongly preferred.
• Experience with multiple types of hardware (experience with Mac hardware a huge plus).
• Experience with the basics of data center infrastructure build and cabling.
• Existing IT infrastructure certifications are a plus, as is a willingness to obtain relevant certifications within the first year of employment.
• Previous experience with an incident ticketing and tracking system such as Jira is a plus.
• Strong oral and written communication skills; results-oriented team player.
• Ability to work and succeed within a global team environment.
• A strong desire to continuously learn new technologies.

Physical demands and requirements

The position operates in a data center environment and physical requirements include but are not limited to:

• Able to safely use a ladder (ascend and descend heights up to approximately 10 ft / 3 m).
• Able to lift up to 50 lbs / 23 kg.
• Full use of hands to fingers and use of hand tools.
• Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing.
• Able to distinguish different colors.

Benefits

The opportunity to work with an early-stage company that has proven to be the leader in Mac cloud solutions with people that are excited to come to work every day. The opportunity to work with an innovative and creative team at our state-of-the-art data center. Competitive pay and great benefits.