Data Center Technician

About the role

BGIS is looking for a Data Center Hardware Remediation Technician to join the team in South Jordan, UT. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• May be required for on-call after hours
• Effectively utilizes the ticket management system
• This is not a remote support position but requires reporting to a data center location

Qualifications

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Work experience in a large data center
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Must have good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Skills

• Knowledge of RAID controller and configuration a plus

Pay

The hourly range for this non-exempt position in the US is $30.00-$32.00. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

Benefits

• Medical, dental, vision, prescription coverage
• Health savings account
• Flexible spending account (both healthcare and dependent)
• 401(k) with a Company match
• Paid Time Off
• Paid company holidays
• Short term and long-term disability
• Life insurance
• Employee assistance program
• Tuition reimbursement
• Paid parental leave
• Gym membership discount
• Team member referral bonus