Data Center Technician

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues
• May be required for on-call after hours
• Effectively utilizes the ticket management system

Requirements

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Knowledge of RAID controller and configuration a plus

Qualifications

• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Must have good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Benefits

• Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match
• Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus

Pay

The hourly range for this non-exempt position in the US is $31.00-$33.00.

Schedule

This is not a remote support position but requires reporting to a data center location.