Data Center Technician
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Supporting data centers in various operational stages.
The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Qualifications
High school or equivalent diploma.
1+ years of computer/server hardware troubleshooting or related IT experience.
Experience managing work and priorities through a ticketing system.
Experience working in a Data Center environment.
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
Understanding of network design, protocols and layer 1/2 troubleshooting.
Skills
Technical troubleshooting skills.
Problem-solving abilities.
Effective communication skills.
Organizational skills.
Quick reaction time.
Benefits
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
Schedule
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
Solve problems at their root and step back to understand the broader context.
Maintain service level agreements through the implementation of proactive issue detection and reporting.