Data Center Technician

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues
• May be required for on-call after hours
• Effectively utilizes the ticket management system

Requirements

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Experience working within a large data center
• Knowledge of RAID controller and configuration (a plus)
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Must have good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc

Qualifications

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.

Skills

Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.

Ability to effectively communicate with customers, technicians and vendors

Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution

Experience working with hardware from multiple vendors

Experience working within a ticketing system: Remedy, ServiceNow, etc.

Experience working within a large data center

Knowledge of RAID controller and configuration (a plus)

High level of written and oral fluency in English

Excellent verbal and written communication

Must be able to multi-task

Must be able to adapt to changing priorities, conditions, and circumstances

Must be punctual and reliable

Must have good organization, interpersonal, and time management skills

Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc

Benefits

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

Visit us online at https://www.bgis.com/us/careers/ for more information.