Data Center Technician

Responsibilities

• Perform physical hardware remediation (Break/Fix)
• Provide hardware upgrade support
• Confirm hardware issues are fixed after on-site fixes are completed
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues
• May be required for on-call after hours
• Effectively utilizes the ticket management system

Requirements

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Experience working within a large data center
• Knowledge of RAID controller and configuration (a plus)
• High level of written and oral fluency in English
• Excellent verbal and written communication
• Must be able to multi-task
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable
• Must have good organization, interpersonal, and time management skills
• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Qualifications

• High School Diploma or equivalent
• Experience in a similar role preferred

Skills

• Remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Effective communication skills
• Ability to prioritize and work independently
• Experience with hardware from multiple vendors
• Experience with ticketing systems
• Experience with RAID controllers and configurations
• Written and oral fluency in English
• Multi-tasking ability
• Punctuality and reliability
• Organization, interpersonal, and time management skills
• Standard PC tool proficiency

Benefits

The applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The hourly range for this non-exempt position in the US is $30.00-$32.00. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including:

• Medical, dental, vision, prescription coverage
• Health savings account, flexible spending account (both healthcare and dependent)
• 401(k) with a Company match
• Paid Time Off, paid company holidays
• Short term and long-term disability
• Life insurance
• Employee assistance program
• Tuition reimbursement
• Paid parental leave
• Gym membership discount
• Team member referral bonus

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.