Data Center Technician

About the role

Apex Systems is looking for a Sr. Data Center Technician resource to join our team to support one of our financial clients in Ashburn, VA. This opportunity would be 5 days a week onsite working a 7-3:30PM schedule.

Responsibilities

• Install and validate servers, network infrastructure, and supporting hardware in a mission critical data center while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained
• Update Data Center assets within the Data Center Infrastructure (DCIM) platform
• Assist with installation, support, troubleshooting, and repair of data center equipment
• Troubleshoot, coordinate hardware installations and/or repairs
• Engage vendors for hardware problems covered under existing support contracts
• Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately
• Manage ticket queues and address escalated issues
• Coordinate with vendors to ensure efficient incident resolution
• Identify and work critical system related issues to meet the objectives of the corporation
• Participate in reporting efforts related to budget for the various supporting business units
• Contribute to the achievement of area objectives
• Support normal day to day operation including installing devices, removing devices, cabling, labeling, escorting vendor/technicians, responding to emergency requests, keeping data center clean, addressing incident tickets, changes and any other miscellaneous requests related with the site
• Respond to all Colo related phone calls and inquiries
• Communicate the progress of work to the Product Owner and members of the Hardware Team
• Be mindful and responsible for the security of the FRB Colo cage and adhere to all the FRB Colo access policies for employees and vendors
• Work with FRB applications including SN, ITAM, DCIM and others

Requirements

• Experience with telecom equipment installation and troubleshooting
• Experience with Remedy or similar ticketing system
• Understanding of cable plant designs and fundamentals of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement
• Understanding of structured cabling systems
• Change and incident management
• Telco support, extending circuits
• Troubleshooting cable issues – copper and fiber
• Shipping and receiving – Asset tracking
• Knowledge of Intel based / Blade Server Hardware support – HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation
• Knowledge of Windows/Linux/VMware operating systems
• Understanding of TCP/IP protocol
• Escort vendors and coordinate access to technology area
• Ability to work occasionally with heavy lifting, shifting, moving devices, running cables above and below the cabinets, including installing cables in the appropriate trays above the racks working on ladders
• Ability to respond to emergencies on a 24/7 basis when necessary
• Ability to support work outside the normal workday hours and weekends when necessary

Schedule

• 5 days a week onsite in Ashburn, VA
• Monday thru Friday, 7:00 AM to 3:30 PM (may be subject to change to an earlier start time, as the client runs production environments on EST schedule)
• Onsite during off hours and weekends when necessary to support customer activities
• 40 hour workweek; no overtime budget (additional hours compensated by time off with Product Owner approval)
• Emergency response required on a 24/7 basis when necessary

Pay & Benefits

• Contract Worker position paid for a 40 hour workweek
• Supplemental benefits available including medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program) and 401K program (company match after 12 months of tenure)
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks to associations including CompTIA and IIBA
• Dedicated customer service team for Consultants to address questions around benefits and other resources
• Certified Career Coach