Data Center Technician

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members
• Installing equipment, creating documentation, innovating solutions, and fixing problems within the data center space
• Working in an environment that operates 24/7, with participation in a primary responder rotation which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability

Qualifications

Basic qualifications

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Skills and physical requirements

• Ability to work both independently and with a team
• Work prioritization, organizational skills, effective communication, and the ability to react quickly
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Willingness to work shift work that will include days/nights/weekends/holidays
• Traveling within and outside of regional work area is required; must have a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Benefits

• EAP (Employee Assistance Program)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Pay

USA, MD, Frederick - $27.00 - $48.00 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.