Data Center Technician
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
- Performing on-call duties and participating in scheduled maintenance and change management activities.
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
- Helping to interview, train and onboard new team members.
Requirements
- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
- 1+ years of computer/server hardware troubleshooting experience, or experience related IT
- 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
Qualifications
- Basic Qualifications: 1+ years of computer networking experience, 1+ years of Linux operating systems experience, Bachelor's degree in Information Technology, Computer Science, or a related field, Experience in computer networking, Experience working with Linux operating systems, Can lift and rack equipment up to 40 pounds, Experience with computer hardware troubleshooting and repair, 1+ years of computer/server hardware troubleshooting experience, or experience related IT, 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
- Preferred Qualifications: Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines, Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, Experience managing work and priorities through a ticketing system, Experience with cabling infrastructure best practices and methodologies, Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment), Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles, industry standard certification (CompTIA, CCENT, or Network+), Knowledge of UNIX/Linux operating system, Behavioral interviewing and hiring experience, Experience training and onboarding of new team members
Skills
Take ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution, Show a strong aptitude for troubleshooting and problem solving, Solve problems at their root and step back to understand the broader context, Maintain service level agreements through the implementation of proactive issue detection and reporting, Improve effectiveness through process innovation
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).
Schedule
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: