Data Center Technician

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

AWS is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Physical requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Additional requirements

• This position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work.
• All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success.
• Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
• You will be required to work shift work that will include days/nights/weekends/holidays.
• Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
• If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Pay

USA, MD, Frederick - $27.00 - $48.00 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.