Data Center Technician

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in a noisy environment
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Supporting data centers in various operational stages
• The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• A high school diploma or equivalent
• Flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• An associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience managing work and priorities through a ticketing system
• Experience in a data center or other critical environment