Data Center Technician

About the role

Reporting to the Data Center Infrastructure Manager, 11:11 Systems is looking for an experienced Data Center Technician to assist with data center operations across 11:11 Systems' global cloud infrastructure. Candidates will need to have experience in the installation and management of physical infrastructure hardware assets, with a focus on compute, storage, and network hardware, as well as experience with related peripherals. This is a full-time on-site role.

Responsibilities

• Travel to 11:11 Systems data centers both nationally and internationally for build-out projects
• Collaborate with the Data Center Operations, Infrastructure Deployment, and Cloud Operations teams to provide on-site physical support for all implementation projects
• Track and audit asset and component inventory at data center locations
• Assist with all efforts requiring local presence within the data center, including equipment tracking, cabling, labeling, troubleshooting, and shipping of assets
• Act as the local point of contact for all vendor service activities
• Participate and collaborate in capacity management efforts for both infrastructure and facilities planning
• Demonstrate the ability and initiative to learn and participate in a fast-paced environment
• Follow infrastructure project planning and implementation processes
• Act as a point of contact for other departments for data center issues and projects
• Work non-standard hours as needed to perform change management and emergency requests
• Participate in the on-call rotation when not travelling
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience required
• 3+ years of experience supporting data center operations, infrastructure deployments, or colocation environments required
• Experience working with data center hardware, cabling, power, and network infrastructure, and coordinating third-party vendors and service providers required
• Experience with DCIM platforms and asset management systems, and familiarity with colocation facilities and carrier connectivity services preferred
• ITIL Foundation, CDCP, or similar industry certification preferred
• Strong attention to detail, problem-solving, and communication skills, with the ability to manage multiple priorities, work independently and collaboratively across global teams, and maintain a customer-focused mindset
• Willingness and ability to travel up to 75% of the time and to work second-shift hours when not travelling
• Must be legally eligible to work in assigned country without visa sponsorship

Physical Requirements

• Travel-intensive role requiring frequent air and ground travel (up to 75% of working time), including both domestic and occasional international trips
• Regular on-site work in data center environments, including prolonged periods of standing and walking within facilities
• Ability to handle and move equipment or packages associated with data center logistics, in line with reasonable accommodation guidelines
• Ability to work in environments with typical data center conditions, including noise levels, temperature-controlled spaces, and use of personal protective equipment where required
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions