Data Center Technician - Associate

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again! What we need: As a data center technician, you will be providing a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position will work closely with our engineering team by performing hardware, network, or system installation, configuration, and troubleshooting new or existing infrastructure. The data center analyst is also responsible to deploy servers, upgrade software, and conduct audits (such as inventory) on a daily basis. After the completion of new hire training (8 am - 4 pm ET Monday through Friday), the shift for this position is 2pm - 10pm ET Monday through Friday. What you will be doing: Assist with physical build and install infrastructure at the data centerComplete general network and system configurationsTroubleshoot and repairs servers with hardware or network connectivity issuesProvide a remote hands function to physically troubleshoot customer reported hardware malfunctionHelp manage the daily performance of the data center operationsRun data cables and maintain cable/wire management according to company standardsEnsure heating and cooling systems are operational and meet temperature conditions for serversMaintain inventory counts of company assets such as racks, shelves, and serversRecords and updates documentation of work operations, incident reports, and outagesParticipates in Root Cause Analysis as requiredManage and triage service tickets through ticketing systemPerform other tasks as assigned What Skills and Experience you need to have: 1-3 years’ technical experienceIT certifications such as CCNA, Comp TIA, Server + etc. are a plusUnderstanding of data center operations – routers, switches, infrastructure, networkAbility to perform physical tasks around the data center Physical demands and requirements: The position operates in a data center environment and physical requirements include but are not limited to: Must be able to safely use a ladderMust be able to lift up to 50 pounds at a timeRequire the use of hands to fingerFrequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbingMust be able to distinguish different colorsRequire use of tools such as screwdrivers Competencies Strong problem-solving skillsTechnical CapacityCommunication Proficiency.Team playerResults and action orientedTime Management What you will get: Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements. ___________________________________________________________________________________ MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire. All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services. MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. ________________________________________________________________________________________________________ No recruiting agencies please.