Data Center Tech 2 - Night Shift

About the role

Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails. Performs post‑execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components. Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance. Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads. The main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.

Requirements

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware, servers, and components
• 1+ year of experience supporting IT equipment or related technology
• Basic understanding of Microsoft Office applications (Outlook, Excel, Word)
• Flexibility to work non‑standard business hours that may include weekends and/or holidays
• Previous datacenter experience a plus

Qualifications

• Associate's degree in computer programming or equivalent training
• 2–4 years of relevant experience
• Strong verbal and written communication skills
• Problem‑solving, customer service, and interpersonal skills
• Ability to work independently and manage one's time

Job Responsibilities

• Monitor the system for equipment failure or errors in performance
• Respond to program error messages by finding and correcting problems or terminating the program
• Help programmers and systems analysts test and debug new programs
• Operate spreadsheet programs and other software to load and manipulate data and produce reports

Schedule

Flexibility to work non‑standard business hours, including weekends and holidays.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans
• Employee Stock Purchase Program (ESPP)
• 401(k) with company match after 12 months of tenure
• Health Savings Account (HSA) on HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On‑demand training program, certification prep, and library of technical and leadership courses after 6+ months tenure
• Certification discounts for associations such as CompTIA and IIBA
• Access to a dedicated customer service team and certified Career Coach