Data Center Team Lead

About the role

DSV is seeking a Data Center Team Lead to mentor and train associates, oversee shipping/receiving operations, ensure quality control, and maintain safety and compliance standards in a warehouse environment. This role involves directing work teams, coordinating inbound/outbound shipments, and assisting site management with clerical and administrative tasks.

Essential Duties and Responsibilities

Training Responsibilities

• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
• Train new and existing associates on current Standard Operating Procedures, including but not limited to shipping, receiving, picking, and/or quality control
• Assist in forklift operation and certification for new and existing associates

Shipping/Receiving Responsibilities

• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted
• Efficiently and accurately load orders according to the appropriate doors and trailers
• Process all shipping/receiving/picking functions as defined by the Standard Operating Procedures
• Research discrepancies that may occur in the shipping and receiving process

Customer Service

• Conduct yourself in a professional manner in appearance and communications at all times
• Communicate with customers telephonically, electronically, or in person as needed
• Prepare required activity reports accurately and efficiently for site management

Quality Control Responsibilities

• Use appropriate documentation to ensure all product and/or orders are received or shipped correctly and accurately picked
• Verify products and/or orders meet quality standards, including reporting any damages or discrepancies
• Stack, package, shrink wrap, and label product(s)
• Process all quality control functions as defined by the Standard Operating Procedures
• Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager
• Participate in quality meetings

Safety, Housekeeping, and Compliance

• Knowledgeable of and comply with relevant ISO standards that impact this position, department, and company
• Execute all safety protocols
• Accomplish all job tasks in a manner that promotes safety
• Responsible for cleanliness of warehouse
• Maintain a clean, neat, orderly work area and assist in security of the warehouse
• Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards
• Participate in safety meetings

Labor Management

• Direct the operations of the warehouse work team to achieve prescribed objectives
• Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours
• Assist Supervisor in maintaining the level of employees consistent with a productive workforce
• Participate in establishing work schedules
• Ensure that schedules are correctly implemented and that jobs are assigned effectively and completed properly
• Assist the Operations Supervisor in ensuring that all associates handle products according to all prescribed quality procedures and guidelines

Responsibility and Authority

• Participate in department meetings
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system
• Identify and record any problems relating to the product, process, and quality system
• Initiate, recommend, or provide solutions through designated channels
• Bring all non-conformities immediately to the attention of the Quality Department

Equipment Operation

• Operate equipment including but not limited to: sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack
• Responsible for upkeep of equipment and reporting of equipment problems
• Inspect and perform minor maintenance on forklift or other equipment on a daily basis
• Operate all equipment in a safe and efficient manner following prescribed work methods
• Maintain an active forklift certification

Maintenance

• Perform or assist in building, grounds, and equipment maintenance as assigned

Other Duties

• Perform clerical and administrative tasks as guided by site management, including but not limited to answering telephones, scheduling, appointments, greeting visitors, filing and record keeping
• Willing to work evenings and weekends as needed
• Work overtime as dictated by business whether mandatory or voluntary
• Perform other duties as assigned

Qualifications

Supervisory Responsibilities

None

Pay

Expected base pay range is $26.10 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.