Data Center Supervisor- Media RMA

Duties and Responsibilities

• Lead and supervise a team of freight handlers and operational staff.
• Assign tasks, provide guidance, and monitor performance to ensure efficient operations.
• Cookload, unloading, and handling of freight shipments.
• Ensure proper documentation, labeling, and packaging of goods in compliance with regulations.
• Plan and prioritize freight operations to meet customer demands and deadlines.
• Maintain workflow and adjust resources as needed to optimize efficiency.
• Liaise with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
• Ensure timely communication and resolution of customer concerns.
• Implement quality control measures to ensure accuracy and integrity of freight handling processes.
• Conduct regular inspections and audits to maintain high standards of service quality.
• Enforce safety protocols and procedures to promote a safe working environment.
• Conduct safety training and provide guidance on proper handling techniques.
• Oversee inventory control processes, including stock management, cycle counts, and reconciliation.
• Maintain accurate inventory records and ensure compliance with inventory management policies.
• Prepare operational reports, including performance metrics, inventory levels, and incident reports.
• Maintain accurate documentation of freight movements, including bills of lading and shipping manifests.

Educational background / Work experience

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Relevant certifications or training in freight operations management are advantageous.
• Minimum of 3-5 years of experience in freight operations or logistics roles, with demonstrated experience in supervisory or leadership positions.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of freight handling processes and regulatory requirements.
• Proficiency in using warehouse management systems (WMS) and transportation management systems (TMS).
• Strong communication and customer service skills.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Supervise and mentor freight handling teams, including providing training, coaching, and performance evaluations.

Preferred Qualifications

• Certification in logistics or supply chain management (e.g., CLTD, CSCP).
• Experience with international freight operations and customs clearance processes.
• Knowledge of industry-specific regulations and compliance standards.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint).
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).