Data Center Supervisor II- Dock

Job Summary

The Operations Supervisor II is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence.

Essential Duties And Responsibilities

• Counsels, mentors, and guides Supervisors and lead team members.
• Partners closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identifies operational risks, trends, and improvement opportunities and develops action plans.
• Ensures consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drives achievement of productivity, service, safety, and financial KPIs.
• Supports cost control initiatives and leads continuous improvement projects.
• Acts as a primary escalation point for complex employee relations, performance, or operational issues.
• Supports workforce planning, succession planning, and talent development activities.
• Aids in the implementation of new processes, systems, or client requirements.
• Communicates effectively with senior leadership and client representatives on operational performance and risks.
• Reviews operational data and metrics to guide decision-making.
• Supports audits, compliance reviews, and corrective action plans.
• Assists in physical operations as needed to ensure service continuity.

Skills & Abilities

• Education & Experience: High school diploma or GED, minimum 5 years’ experience in logistics, distribution, or relevant environment, minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts.
• Advanced MHE knowledge and certifications preferred.
• Satisfactory completion of a forklift training program.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• RF Scanners and WMS functions.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Physical Demands

• Occasionally bending, walking, standing, sitting, reaching above shoulder, squatting, or kneeling.
• Ability to lift/carry and push/pull up to 20 pounds.
• Ability to work flexible schedules, including nights and weekends, as required by the operation.
• Work overtime as dictated by business whether mandatory or voluntary.
• Work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

• Leader Of Others
• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change
• Problem Solving
• Professional Competencies

WORK ENVIRONMENT

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.