Data Center Site Lead (IAD)

About the role

The Data Center Site Lead (IAD) oversees day-to-day operations, customer support activities, and facility performance at Summit's Ashburn data center. This role combines hands-on operational responsibility with leadership of site priorities, operational coordination, process improvement, and cross-functional collaboration.

What You’ll Do

• Provide day-to-day leadership for operations at the IAD facility, ensuring activities are executed safely, efficiently, and in alignment with established standards.
• Cook up operational priorities, customer requests, maintenance activities, and project work across the site.
• Serve as the primary onsite escalation point for operational, customer, vendor, and facility-related issues.
• Provide guidance, coaching, and operational support to onsite personnel while promoting accountability and consistency in execution.
• Partner with customers to ensure a positive experience and timely resolution of requests and issues.
• Maintain a watchful eye on operational performance, identify risks, and proactively address issues that could impact service delivery.
• Drive adherence to site processes, operational procedures, security requirements, and compliance standards.
• Identify opportunities to improve workflows, documentation, efficiency, and the overall customer experience.
• Coordinate customer visits, facility access, audits, and vendor activities.
• Collaborate with Data Center Operations leadership on capacity planning, operational initiatives, and site improvement efforts.
• Support incident response activities, operational escalations, and service restoration efforts when needed.
• Maintain accurate operational records, site documentation, and reporting requirements.
• Represent the IAD facility in cross-functional initiatives and act as a key liaison between site operations and business stakeholders.
• Support projects and operational initiatives as needed.

You’ll Thrive in This Role If You

• Experience working in a data center, managed services, cloud, or infrastructure operations environment.
• Familiarity with remote hands services, hardware deployments, cabling, and infrastructure support.
• Experience supporting customer-facing operations in a 24x7 environment.
• Knowledge of data center best practices related to security, compliance, and operational controls.
• Experience serving as a lead technician, site lead, shift lead, or operational lead.
• Experience coordinating cross-functional operational initiatives.
• Familiarity with capacity planning, operational reporting, or service delivery metrics.

Bonus Points

• Previous experience coordinating site operations, projects, or technical teams.
• Experience supporting audit, compliance, or regulated infrastructure environments.
• Relevant technical certifications or leadership development training.
• Enjoy leading through influence, ownership, and expertise.
• Can balance operational priorities while maintaining a high level of attention to detail.
• Communicate effectively with customers, vendors, leadership, and technical teams.
• Are comfortable making decisions in dynamic situations and taking accountability for outcomes.
• Naturally look for opportunities to improve processes and operational efficiency.
• Build trust quickly and maintain strong professional relationships.
• Take pride in creating structure, consistency, and reliability in the environments you support.

How you approach the work matters just as much as what you do

At Summit, our core values show up in how we make decisions, work together, and support our customers. We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.

Our Total Rewards Package

• Flexible Time Off
• Medical, Dental & Vision
• 401(k) with 4% match
• Parental Leave
• Life & Disability Insurance
• Wellness Support
• Free Colocation & Cloud Access
• Work From Anywhere

Salary Range

The salary range for this role is $95,000 – $114,250 annually. Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you’re growing.

Equal Opportunity Employer

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.