Data Center Lead

About the role

The Lead Data Center Operator position at Leidos supports the Service Management, Integration, and Transport (SMIT) program, which manages the Navy-Marine Corps Intranet (NMCI). This role plays a crucial part in the engineering and operation of the infrastructure services product portfolio for the NMCI, ensuring the high availability and reliability of the technology infrastructure.

Responsibilities

• Rack, stack, cable, troubleshoot, install, and configure computers, peripheral devices, and software to meet operational needs in a high-availability environment.
• Create, update, and close tickets in an enterprise IT Service Management (ITSM) system, ensuring accurate documentation and timely resolution of issues.
• Contribute to the lab’s high availability, accessibility, and sustainability efforts, supporting continuous operations.
• Perform cable management, including installation, documentation, planning, and tracking.
• Manage the shipping and receiving of hardware devices, ensuring proper inventory and asset tracking.
• Load basic configurations on end user devices, servers, network equipment, and storage equipment.
• Assist in deploying enterprise technologies, including cloud solutions, as directed by technical SME leads.
• Support asset management and configuration management activities, maintaining accurate records and compliance.
• Collaborate with technical SME leads and other team members to prioritize and execute operational tasks in a fast-paced, time-critical environment.
• Facilitate and support the user support bridge, including supporting Tier 1 related “Help Desk” efforts.

Qualifications

• High school diploma or GED with a minimum of 5 years of relevant experience in data center operations.
• Must possess an Information Assurance Technician (IAT) Level II and/or Security+ certification.
• Must possess an OEM or Operating System certification such as CCNA Routing and Switching, Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Solutions Associate (MCSA), and/or RedHat Certified System Administrator (RHCSA).
• Minimum 5 years of hands-on experience with Windows 10/11, Linux, Windows Server, and/or network devices.
• Familiarity with network technology and enterprise cloud technologies.
• Strong knowledge of IT fundamentals (CompTIA A+), including mobile devices, virtual systems, network hardware, and cloud-based systems.
• Ability to lift up to 50 lbs as required for hardware installation and maintenance.
• Active Secret Security Clearance required.

Preferred Qualifications

• Experience with Radia, Tanium, SCCM, and enterprise virus scan technologies.
• Prior experience supporting asset management and configuration management in a lab or data center environment.
• Strong organizational skills and attention to detail in documentation and inventory management.
• Demonstrated ability to work collaboratively with technical SME leads and cross-functional teams.
• Experience working in a government or DoD environment, supporting mission-critical operations.
• Familiarity with Layer 1-2 of the OSI model and infrastructure.

Pay and Benefits

The pay range for this role is $59,150.00 - $106,925.00. Additional factors such as responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law, are considered in extending offers.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).