Data Center Services Engineer

About the role

This position will report to the Director IT Global Operations Infrastructure in a hybrid work environment in Durham, NC.

Responsibilities

• Defines, documents, and enforces system standards.
• Documents Global Infra Design - a high-level description, with diagrams, of how the Wolfspeed technologies integrate.
• Designs are prepared as per the current architecture standards. Includes Site Decision Matrixes, based on the number of employees, types of applications used, or business criticality. These templates should be used repeatedly to build solutions for each new site.
• Innovates - advises on future technology changes that present opportunities for a product. Improves Wolfspeed’s ability to manage its technology costs, and leverage its technology investments.
• Define, develop and maintain secure, reliable, and scalable Infra services that meet Wolfspeed’s ongoing and evolving business requirements.
• Supports Wolfspeed’s operations and the end-to-end delivery of the services through coordination and interaction with service delivery partners, ensuring operations staff follow current Wolfspeed standards and best practices.
• Provide technical guidance for Operations delivery staff in their day-to-day administrative activities.
• Improve proactive management of the environment as demonstrated by continuous reductions in Incidents and the analysis and prevention of Problems and improvement of performance, availability and reliability.
• Collaborate with team engineers to design and implement servers, storage, containers, network solutions that deliver value to the business, and mentor team members on technical issues.
• Ensure environment is monitored for resource utilization, performance and capacity. Report on findings to management, with a plan to mitigate any potential issue.
• Monitor Service delivery activities, sharing with management analysis along with dealing with escalated support issues and driving to resolution.
• Develop and maintain complete technical documentation. Communicate with users when needed.
• Participate in the Architectural Review Board to validate designs across all areas of technology.

Requirements

• Bachelor's or master's degree in computer science, information systems, or related field or equivalent work experience.
• 10+ years of professional experience in infrastructure, particularly with Dell, VMware, NetApp, RHEL, Cloud, Containers, Clustering, LAN, WAN, Data Center, life cycle, and remote access technologies and approaches.
• Strong problem-solving skills with excellent written and verbal communications skills.
• Ability to work with business stakeholders to understand and define requirements for small projects and enhancements.
• Experience with cloud and network architecture, scripting, and writing protocols.
• Comfortable with computing, frameworks, hybrid cloud, and communications.
• Strong Architecture delivery skills.
• Strong Cloud device configuration experience.
• Ability to work non-standard business hours as needed.