Data Center Engineer

About the role

outsourceIT is seeking an experienced IT Professional to join our team. This position is local and based in our La Plata MD office, allowing you to live and work there.

This role offers the opportunity to work with a team of highly skilled IT professionals, where you can learn new technologies, tools, and techniques. Our culture is one of teamwork, where we collaborate to solve problems and continuously improve.

Responsibilities

• Maintain and keep customer records up to date in near real time
• Serve as project coordinator for customer assigned projects outside of the day-to-day IT support contract
• Provide customer feedback to management and service delivery, both positive and negative
• Windows OS 7, 8, and/or 10
• Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Efficient use with Smartphone
• Basic Hardware Experience, A+ Certified and/or Network+
• Basic Networking Experience, WiFi setup, understanding of network switches, routers and firewalls
• Basic understanding of Spam Filtering and Anti-Virus protection
• Basic understanding of Cloud networking and On-Premise networks
• Basic understanding of Office 365 and Data Center Services
• Associate Degree or Bachelor’s Degree – Business Management, Information Systems
• Industry Certifications – Microsoft, MCSE, MCSA, MCP; CISCO, CCNA, CCNP; VMWare, Citrix
• Prior Managed Service Provider Experience or IT consulting Experience

Requirements

• Minimum 3 years Sales Experience, including Outside Sales Experience
• Track record of managing the customer commitment, negotiation, and the sales process
• Demonstrated level of success in the development of client relationships
• High energy and drive with good negotiation skills
• Proficient with general office applications
• Strong organizational, presentation, and customer service skills
• Skilled in verbal and written communications
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment

Qualifications

• Associate Degree or Bachelor’s Degree – Business Management, Information Systems
• Industry Certifications – Microsoft, MCSE, MCSA, MCP; CISCO, CCNA, CCNP; VMWare, Citrix
• Prior Managed Service Provider Experience or IT consulting Experience

Skills

• Ability to work independently with effective time management skills
• Strong problem solving skills
• Effectively communicate and work well with peers
• Must have reliable transportation and capable of occasional commuting to client sites
• Must be able to work from the La Plata Office
• Driven and motivated to learn new tools and techniques
• Able to meet critical deadlines and perform multiple tasks simultaneously
• Capable of managing and adapting to stressful situations
• Serve as an intermediary point for customers and service delivery, serving as the internal voice of the customer for better service delivery
• Efficient using Windows and Microsoft Office, Word, Excel and PowerPoint
• Comfortable learning new applications; e.g. Connectwise (Customer Relationship Manager) and others
• Capable of learning our quoting and ordering tool set; QuoteWorks
• Capable of learning how to spec out basic hardware and software needed for end-user desktops and laptops – Training Provided

Benefits

• $40,000 – $45,000 year salary
• 1 x Monthly Contract Value
• 12% of GP Product Sales
• 12% of GP Labor Sales

Pay

• $40,000 – $45,000 year salary

Schedule

• Flexible schedule to accommodate living in La Plata