Data Center Security Technician

We are seeking an established and dependable professional to serve as a Security Operations Technician II. Reporting to the Manager, Security Operations, this role provides onsite security operations and technical security support across critical data‑center environments, handling troubleshooting, repair, replacement, preventive maintenance, operational readiness, and disciplined escalation.

Responsibilities

• Security Operations Execution
  • Support day‑to‑day onsite security operations across assigned critical data‑center environments in alignment with established procedures, standards, and site requirements.
  • Perform operational tasks with consistency, professionalism, and attention to detail to ensure safe, secure, and reliable site execution.
  • Follow defined workflows, operating procedures, and escalation paths to maintain operational readiness.
  • Support routine site activities and issue identification to maintain security system availability and continuity.
  • Communicate observed issues, operational risks, and support needs through appropriate channels in a timely manner.
  • Collaborate with site teams and broader security partners to support disciplined execution, service continuity, and customer trust.
• Security Systems Support & Maintenance
  • Troubleshoot, repair, replace, and perform preventive maintenance on physical security components such as readers, cameras, door hardware, and related field devices.
  • Complete routine corrective actions, part replacements, and component swaps according to established procedures.
  • Address device connectivity, low‑voltage cabling, termination, and related field issues affecting system performance.
  • Apply working knowledge of Windows‑based systems, networking fundamentals, and security system communication paths during troubleshooting and escalation.
  • Identify, document, and communicate equipment issues, damage, performance concerns, and follow‑up needs that may affect functionality or continuity.
  • Track materials used, replaced components, and support needs to maintain inventory visibility and site readiness.
  • Identify and communicate low‑stock items or material issues to support timely replenishment.
  • Escalate issues that exceed defined scope, complexity, or technical capability through appropriate channels.
• Incident Response, Escalation & Recovery Support
  • Provide onsite response to security system issues, operational disruptions, and security‑related incidents per established procedures.
  • Assist with issue assessment, onsite verification, troubleshooting, and recovery actions to restore normal operations.
  • Deliver accurate updates, timely escalation, and clear documentation during incident response and issue resolution.
  • Escalate issues promptly when conditions exceed defined thresholds, scope, or technical capability.
  • Support disciplined execution during outages, system failures, and other events requiring rapid onsite coordination.
  • Follow established escalation and communication expectations to protect system uptime, contractual performance, and customer trust.
• Coordination, Customer Support & Site Readiness
  • Coordinate with site teams and support partners to complete assigned work and maintain operational continuity.
  • Help ensure security components and related operational controls remain functional, available, and ready for use.
  • Communicate clearly and professionally with internal stakeholders during routine support, issue resolution, and escalations.
  • Support customer confidence through reliable execution, responsiveness, and adherence to standards and service expectations.
  • Identify and communicate recurring issues, support needs, or readiness concerns through appropriate channels.
• Professional Development & Team Support
  • Complete required training and apply learned procedures, tools, and standards in day‑to‑day work.
  • Demonstrate increasing independence while seeking guidance when needed.
  • Respond constructively to coaching, feedback, and direction, applying lessons learned to improve execution quality.
  • Exhibit teamwork, accountability, and professionalism in support of site and team objectives.
  • Contribute to a culture of standardized execution, disciplined escalation, and operational reliability.
  • Participate actively in training, knowledge sharing, and day‑to‑day team support.

Qualifications

• 2–4 years of experience in security operations, physical security systems, field service, facilities support, low‑voltage systems, or a related environment (preferred).
• Working knowledge of security operations and physical security systems support in a critical or service‑oriented environment.
• Ability to perform troubleshooting, repair, replacement, and preventive maintenance for security components with minimal supervision.
• Ability to identify issues, apply standard corrective actions, and appropriately escalate more complex problems.
• Ability to support incident response, issue resolution, and operational recovery activities per defined procedures.
• Strong documentation, communication, and coordination skills to support operational continuity and execution quality.
• Ability to manage assigned work with increasing independence across one or more metros.
• Working knowledge of physical security systems, low‑voltage cabling, device termination, and field device connectivity.
• Familiarity with Windows operating systems, networking fundamentals, and basic database or system‑level troubleshooting.
• Understanding of common physical security system protocols, access control concepts, and device communication paths.
• Experience performing basic troubleshooting, repair, replacement, and preventive maintenance on field devices (preferred).
• Experience with service tickets, maintenance logs, or work‑order systems (preferred).

Education / Certifications

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree preferred.
• Technical training, trade school, military experience, or related coursework in security systems, electronics, low‑voltage systems, facilities support, or a related field preferred.
• Relevant certifications are a plus but not required.

Benefits

• Comprehensive health, dental, and vision insurance plans.
• Life and disability insurance.
• Access to mental health resources and employee assistance program.
• Competitive pay with performance bonus.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays, including parental leave.