Data Center Resource Coordinator
About the role
Join Trane Technologies, a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. Our commitment to sustainability is integral to our business strategy. Are you ready to make a difference? Consider joining our mission to build a better future.
Responsibilities
- Coordinates service resources, dispatches, and assigns team members to projects.
- Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
- Captures operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.
Requirements
- Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
- Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
- Excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in a fast-paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Qualifications
- Annual Base Salary Range: $56,841.66 - $93,100.00
- Compensation Type: Exceptional Hourly Incentive Eligible
- No Sales Commission Eligible
Benefits
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Pay
Annual Base Salary Range: $56,841.66 - $93,100.00
Schedule
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
Skills
- Excellent Customer Service skills
- Organized with the ability to multi-task and prioritize daily interruptions
- Strong attention to detail
- Knowledge of Word, Excel, Outlook, and Windows
- Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls
Benefits
Our benefits package includes:
- Health insurance
- Holistic wellness programs
- Family building benefits (fertility coverage and adoption/surrogacy assistance)
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- Paid time off (15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave)
- Educational and training opportunities through company programs, including tuition assistance and student debt support
Disclaimer
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.