Data Center Resource Coordinator

About the role

Trane in Milwaukee, WI is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work, including procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• Certificate/degree from college or technical school with three (3) years related experience and/or training; or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
• Excellent customer service skills—must be extremely comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls preferred.

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Pay

Hourly base pay range: $67,260.00 - $86,200.00. This is an hourly, non-commission, non-incentive eligible role. Actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits begin on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits, including fertility coverage and adoption/surrogacy assistance.
• Paid time off, including up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401K match, educational and training opportunities through company programs, along with tuition assistance and student debt support.

Benefit offerings may vary by site, Collective Bargaining Agreements, and local/state regulations.