Data Center Product Operations Analyst

Job Responsibilities

• Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations
• Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked
• Support the definition and maintenance of standardized data center product offerings
• Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning
• Translate customer requirements into internal product, design, and operational specifications
• Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service
• Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational KPIs
• Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
• Support launch readiness for new data center sites, assets, or customer deployments
• Support customer-facing engagements with product positioning, technical specifications, and associated collateral

Basic Qualifications

• Bachelor’s Degree in Business, Engineering, Finance, or a related field
• 3+ years of experience in product operations or management, business analysis or a related role
• 2+ years of experience working in the data center industry
• 3+ years of experience in data analysis, reporting and visualization tools
• 3+ years of experience with Microsoft Office

Preferred Qualifications

• Experience in a start-up and/or rapidly scaling company a plus
• Exposure to hyperscale customers
• Project or program management experience
• Excellent analytical acumen with proven ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively recognize opportunities for organizational improvement
• Exceptional written and verbal communication skills