Data Center Operations Supervisor

About the role

We are technologists, explorers, and innovators. We know our competitive edge is not just our technology solutions, but the people we get to work with every day. A data center securely and efficiently transmits, receives, processes and stores data. With over 40 data centers, we allow the rare opportunity for your work to be meaningful without limits. We partner with thousands of clients across industries such as healthcare, technology, education, financial, and non-profit to help them achieve their full potential.

As a Data Center Supervisor, you will oversee day-to-day data center operations to ensure reliable, 24/7 performance. This role includes managing staffing, testing and maintaining facility infrastructure, and ensuring consistent service delivery and quality standards. You will be responsible for all hardware assets, including both company-owned and customer-owned equipment, and will drive ongoing operational improvements. The position also involves documenting, tracking, and resolving issues in a timely manner to maintain system stability. Success in this role requires managing multiple projects simultaneously and coordinating effectively with internal teams and external partners in a fast-paced environment.

Responsibilities

• Coordinate and supervise data center activities, ensuring optimal performance and uptime.
• Implement and enforce best practices for infrastructure maintenance, hardware management, and environmental monitoring.
• Monitor power usage, cooling, and space capacity to ensure efficiency and prevent system failures.
• Maintain and update documentation related to policies, procedures, and compliance requirements.
• Supervise and mentor a team of technicians, providing technical guidance and support.
• Provides quality internal and external customer service surrounding the Company values.
• Maintain staffing plan to meet business needs and objectives.
• Define employee goals and objectives.
• Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
• Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
• Oversee and drive projects to on-time completion.
• Plan and coordinate maintenance activities.
• Oversee preventative maintenance schedules for electrical, mechanical, and cooling systems.
• Work with vendors and contractors for equipment installations, upgrades, and repairs.
• Monitor and respond to alerts related to power, cooling, and IT infrastructure.
• Conduct routine inspections and preventive maintenance to