Data Center Operations Manager , ATL DCO
About the role
Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. This position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. This environment operates 24/7 and tackles complex problems with thousands of variables impacting the supply chain.
Responsibilities
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Develop and drive career planning for data center teams
- Lead recruiting and onboarding efforts
- Lead performance management activities for team members
- Manage and deliver mid-size projects
- Ensure effective and efficient management of day-to-day data center operations including queue management, 24/7 shift arrangement, and hardware logistics
- Learn and become a subject matter expert across all aspects of data center operations
- Monitor and drive all operational KPIs and metrics to ensure IT capacity availability
- Inspire and guide improvement in team process, technology innovation, and automation
- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
- Maintain on-call schedule coordination and attendance
- Create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space
- Be passionate about the quality and quantity of services being provided, and continuously strive to improve the Customer Experience
Requirements
- 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities experience
- Willingness to work both independently and manage teams effectively
- Strong knowledge in data centers, hardware, and network repair
- Work prioritization, organizational skills, effective communication, and the ability to react quickly
Preferred Qualifications
- 2+ years of computer hardware experience, including troubleshooting and repairing
- Experience in technical writing in a relevant field
- Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
- Experience with system management tools and client/server environments
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans)
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
Pay
Base salary range: $78,400.00 - $137,300.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Location: Lithia Springs, GA, USA