Data Center Operations Cluster Manager, DCC Communities

Key job responsibilities

• Lead and supervise a team of Data Center Managers (3-9 area and front-line managers) and 100-150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

Basic Qualifications

• 5+ years of managing managers experience
• Experience in team management with 5 or more direct reports
• Experience managing large teams of 150 people or more
• Experience in the tech industry or equivalent

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• 5+ years of work in data centers with an emphasis on building and equipment operation experience
• Experience working in data centers with an emphasis on building and equipment operation